Recovery

The stress of last week's ordeal has ended. I got my money back. Here's a recap: CitiMortgage claimed they didn't know why they paid for an insurance policy for the entire condo building out of my pocket, they didn't know why they received only a partial refund from the insurer, and they told me to contact the insurer. The insurer told me that they received my money from CitiMortgage, refunded part of it back to them, and refunded the rest of my money to the condo association.

My next step was to call the insurance agent who brokered the policyo, but I soon discovered that was a dead end. They listened sympathetically, but said there was nothing they could do, since they were only the middle man. My only hope left was to contact the condo association and hope that they wouldn't be hard-asses about it.

Well, it turns out they were wonderful, and it took very little effort to convince them to send me a check for the remaining $562. In fact, all I did was leave them a voicemail message explaining the situation, which made perfect sense to them since they were confused about receiving that refund in the first place. And they sent me a check immediately. I'm happy, and probably lucky, that not everyone involved in this nightmare was a complete idiot and/or a mindless bureaucracy-bot. But still, it is very disconcerting that a problem like this could even happen in the first place. Watch out if you ever have to deal with CitiMortgage.